HubNashville/311

hubNashville is Metro’s comprehensive customer service system for service requests and information. Requests may be submitted online or by dialing 311 inside of Davidson County. Example of common requests include:

• Abandoned Vehicles

• Brush Collection

• Cars Parked on Lawn

• Damaged Signs

• Dead Animal Pickup

• Debris Removal

• Illegal Dumping

• Junk and Debris

• Missed Trash

• Missed Recycling

• New Trash or Recycling Account Activation

• Overgrowth on Right of Way

• Potholes

• Residential Complaints

• Street Lighting

• Traffic Light Issues and Traffic Light Timing

• Trash and Recycling Cart Service for the following:
  Cart Service, Cart Violation, Missing (damaged, stolen, lost or missing) Carts, and Trash/Recycling complaints

• Tree Trimming/Removal and Maintenance on the Right of Way

(Note: If you reach out to me about these types of issues, I create a hubNashville request for them. Therefore, you will receive a quicker response if you submit a request yourself.)

Sidewalks & Bikeways

• Sidewalks project tracker

• Bikeways under construction

Codes & Building Safety

The Department of Codes and Building Safety handles many services, including:

• Building Codes and Permits: Metro Codes is responsible for licensing building and trade contractors and inspecting properties and processing various permit applications.

• Commercial building permit process 

• Residential building permit procedures 

• ePermits system (apply for construction permits online)

• Property Standards:  Property standards violations can be reported online via hubNashville or by calling 615-862-6590.

• Reporting a Codes Violation: Submit a possible codes violation on the property violations section of hubNashville.

• Zoning: The Zoning Division is the first step in obtaining building permits and zoning information. Visit the Board of Zoning Appeals (BZA) to submit an appeal. The BZA Tracker shows the status of zoning appeals.

• Short Term Rental Properties (STRPs): Submit STRP complaints or tips online. To apply for a short term rental property permit, visit our Short Term Rental Property page for eligibility requirements and details on how to register.